Public Offer Agreement
This document is an official offer (public offer) addressed to an unlimited number of persons to enter into a paid services agreement for 3D printing, laser cutting and engraving, CNC milling, and the manufacture of ready-made products (the “Services”) presented on the Contractor’s website on the Internet (the “Website”).
The person publishing this offer (the “Contractor”) and any individual or legal entity accepting its terms (the “Customer”) are jointly referred to as the “Parties”.
The Customer’s submission of a request through the forms on the Website and/or sending a WhatsApp message to the telephone number stated on the Website with the intention of placing an order constitutes full and unconditional acceptance of this offer.
1. Subject of the agreement
1.1. The Contractor provides the Customer with 3D printing, laser cutting and engraving, CNC milling, product manufacturing, and souvenir production Services in accordance with the Customer’s request and the information published on the Website.
1.2. The specific list, characteristics, price, and completion time of the Services are agreed by the Parties in WhatsApp correspondence or through another contact method stated on the Website.
1.3. This agreement is an adhesion agreement. Its terms may be accepted only in full, unconditionally and without exceptions.
2. Order procedure
2.1. The Customer places an order in one of the following ways:
- adds selected products to the cart on the Website and submits a request through the checkout form;
- submits a request through the “Submit a request” form on the Website;
- sends a WhatsApp message describing the required Services to the telephone number stated on the Website.
2.2. After receiving a request, the Contractor clarifies the required details (model, material, dimensions, quantity, timing, delivery method, and so on), calculates the price, and communicates it to the Customer.
2.3. The Customer’s confirmation of the calculated price and the terms for providing the Services constitutes approval of the order.
3. Service price and payment procedure
3.1. The price of the Services is determined individually for each order based on the complexity and volume of work, materials used, and production time.
3.2. Any indicative prices on the Website are for reference only and do not constitute the final order price until confirmed by the Contractor.
3.3. Payment is made in the manner agreed by the Parties, including:
- an advance payment in the amount agreed in correspondence;
- payment of the remaining amount when the order is handed over or before it is dispatched for delivery.
3.4. Full or partial payment means that the Customer agrees to the product characteristics, production time, and other terms specified by the Contractor.
4. Completion time and delivery
4.1. The time required to provide the Services is determined individually and communicated to the Customer before the order is confirmed.
4.2. Finished products are transferred to the Customer by:
- pickup from the address stated on the Website;
- courier delivery within Almaty;
- shipment by a transport or postal service within the Republic of Kazakhstan.
4.3. Delivery price and timing depend on the selected method and are communicated to the Customer before the order is confirmed.
4.4. The risk of accidental loss of or damage to a product passes to the Customer when the order is handed to the courier, transport company, or directly to the Customer, depending on the selected fulfilment method.
5. Rights and obligations of the Parties
5.1. The Contractor undertakes to:
- provide the Services in accordance with the order parameters agreed with the Customer;
- inform the Customer about the production time and order readiness;
- transfer properly manufactured products of appropriate quality to the Customer.
5.2. The Customer undertakes to:
- provide accurate and current information required to fulfil the order;
- pay for the Services on time, in the amount and manner agreed with the Contractor;
- accept the finished order within the agreed period.
6. Custom-made products and quality characteristics
6.1. A significant share of products is made individually from the Customer’s sketches or specifications. Minor variations in shade or material texture, as well as minor process marks such as 3D-printing layers or natural wood characteristics, are not defects and may not be treated as grounds for rejecting an order.
6.2. If a clear manufacturing defect is identified, the Parties agree on one of the following remedies: correction of the defect, remanufacture of the product, or a partial or full refund of the order price.
7. Liability of the Parties
7.1. The Parties are liable in accordance with the applicable legislation of the Republic of Kazakhstan.
7.2. The Contractor is not liable for:
- the actions of telecommunications operators, postal services, or transport services;
- incorrect contact details or delivery address provided by the Customer;
- use of products for unintended purposes or in breach of operating recommendations.
8. Processing of personal data
8.1. By providing personal data when placing an order, the Customer consents to its processing by the Contractor for performance of this agreement and subsequent communication concerning the order.
8.2. The Contractor uses personal data solely to contact the Customer and fulfil the order and does not transfer it to third parties except where required by law or necessary for order delivery, including courier and transport services.
9. Language of service and information
9.1. Russian is the primary language used by the Contractor for customer service, order correspondence, and provision of information.
9.2. Under Article 7 of the Constitution of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan “On Languages in the Republic of Kazakhstan”, Kazakh is the state language and Russian is officially used on an equal basis. The Contractor may use Russian as the primary language of service subject to compliance with that legislation.
9.3. Upon a substantiated request from the Customer, the Contractor may provide essential information about the Services and the order in the state language to the extent required by the legislation of the Republic of Kazakhstan.
10. Term of the offer
10.1. This offer takes effect when it is published on the Website and remains in effect until withdrawn by the Contractor.
10.2. The Contractor may amend the terms of the offer and/or withdraw it unilaterally. Amendments take effect when the updated version is published on the Website and apply to orders placed after the amendment date.
11. Final provisions
11.1. The applicable legislation of the Republic of Kazakhstan governs all relations between the Contractor and the Customer that are not regulated by this offer.
11.2. If a dispute arises, the Parties will seek to settle it through negotiation. If no agreement is reached, the dispute is subject to consideration by the court at the Contractor’s location.
11.3. Use of the Website and placement and payment of an order mean that the Customer agrees to all terms of this offer.
The current version of this public offer is permanently available at: offer-en.html.
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